Shipping policy

Last updated: October 14, 2026

At a Glance

Business days are Monday to Friday, excluding holidays. Delivery times are estimates, not guarantees.

Where We Ship

We ship to addresses in the United States. We do not ship outside the United States.

How Your Order Is Fulfilled

Pawnex is a dropshipping store. Your order is packed and shipped directly by one of our partner suppliers or warehouses, not from our business address in Blue Ridge, GA. Some items ship from warehouses outside the United States. Where that applies, your delivery time is usually closer to the longer end of our estimate, and your package may have a foreign return address. Any customs or import fees are included in the price you pay at checkout, and you will never be billed for them on delivery.

Processing Time

• Orders are processed within 1-3 business days.
• Orders placed on weekends or holidays begin processing the next business day.

Delivery Time

• Transit time after your order ships: 4-7 business days.
• Total estimated time to arrive: 5-10 business days from the day you order.

Delays can happen because of weather, carrier problems, holidays or high order volume. If your order is running late, we will help you track it down (see “Lost Packages” below).

Carriers

Orders ship with USPS, FedEx or UPS. We choose the carrier based on your address and the supplier. You cannot select a carrier at checkout.

Shipping Cost

• Flat rate: $4.99 per order, no matter how many items you buy.
• Sales tax, where required, is shown at checkout before you pay.
• There are no hidden fees. The total at checkout is the total you pay.

Order Tracking

1. When your order ships, we email you a tracking number.
2. Tracking can take 24-48 hours to show updates after you receive the email.
3. If you have not received a tracking email within 4 business days of ordering, contact us and we will check on it right away.

Multiple Items

If you order more than one item, your order may arrive in separate packages from different suppliers. Each package gets its own tracking number, and you will receive a separate tracking email for each one. You will not be charged extra shipping.

Wrong or Incomplete Address

Please double-check your shipping address before you place your order. If you notice a mistake, email us right away. We can update the address only if your order has not yet shipped. Once it has shipped, we cannot change it.

If a package is returned to us because of an incorrect or incomplete address, we will contact you before doing anything else. You can choose to have it reshipped (you pay the actual reshipping cost, which we confirm with you first) or to cancel for a refund of the item price minus the original shipping cost.

Lost Packages

If your order has not arrived 12 business days after your order date, contact us at support@pawnex.shop. We will check with the carrier and supplier. If the package is confirmed lost, we will send a replacement or give you a full refund, your choice.

Damaged on Arrival

If your package arrives damaged, contact us within 14 days of delivery. To help us resolve it quickly, include clear photos of the damaged item, the packaging and the shipping label. We will respond within 2 business days, and if the damage is confirmed we will send a replacement or a full refund. See our Refund & Return Policy for more details.

Contact Us

Questions about your order? We are happy to help.

Pawnex
757 E Main St, Blue Ridge, GA 30513, United States
Email: support@pawnex.shop
Phone: +1 (770) 526-9371
Support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time. Closed Saturday and Sunday.

We reply to emails within 1-2 business days.