FAQ

Last updated: October 12, 2026

Shipping

Where do you ship?
We ship to addresses in the United States.

How long does delivery take?
Orders are processed in 1–3 business days. Transit takes 4–7 business days. Your total estimated time is 5–10 business days.

How much is shipping?
A flat rate of $4.99 per order.

Who ships my order?
Our partner suppliers and warehouses pack your order. It ships with USPS, FedEx, or UPS.

Why might my items arrive in separate packages?
Items in one order can come from different suppliers. You are not charged extra shipping for this.

Order Tracking

How do I track my order?
When your order ships, we email you a tracking number. Tracking may take 24–48 hours to update. If you have no tracking email after 4 business days, contact us.

My order has not arrived. What should I do?
If it has not arrived 15 business days after your order date, email support@pawnex.shop. We will check with the carrier and supplier and send a replacement or a full refund if it is lost.

Cancellations

Can I cancel my order?
Yes, if you email us within 24 hours of ordering and before the order is sent to the supplier. After that, we cannot cancel it, but you can return it under our return policy.

Returns and Refunds

What is your return policy?
You have 30 days from delivery. Items must be unused and in original packaging.

How do I start a return?
Email support@pawnex.shop with your order number and reason. We reply within 2 business days with instructions. Please do not send anything back before we approve it.

Who pays for return shipping?
You do, unless the item was damaged, defective, or wrong.

When will I get my refund?
Within 10 business days after we receive and inspect your return, to your original payment method.

Is there a restocking fee?
No. It is 0%.

Payments

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All payments are in US dollars.

Is checkout secure?
Yes. Checkout is encrypted, and we do not store your card details.

Damaged, Defective, or Wrong Items

What if my item arrives damaged or wrong?
Contact us within 10 days of delivery. Send your order number and clear photos of the item, the packaging, and the shipping label. We will send a replacement or give you a full refund.

Contact

How can I reach you?
Email: support@pawnex.shop
Phone: +1 (770) 526-9371
Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Address: 757 E Main St, Blue Ridge, GA 30513, United States